General Shipping Information
Standard shipping is via freight. All freight is delivered curbside, signature required. Customer should call delivery company to set up a delivery time, if needed. Extraordinary delivery requirements may necessitate an additional fee to the carrier. The estimated delivery time will be approximately 1-5 business days from the time of order. Standard delivery is not available to Alaska or Hawaii, however we may be able to expedite shipments upon request. If you have any customer service questions, order status inquiries, concerns regarding defective product, assembly of furniture or product operation, please call 1-888-332-0123 and ask for the Customer Service Department.
Ground Transit Map
Curbside Delivery Service Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be shipped to a local delivery terminal. The delivery terminal will call you when your item arrives to schedule a delivery appointment. Deliveries are made between the hours of 8:00 AM and 5:00 PM Monday through Friday and will be scheduled as a 4-hour window. Your item will be delivered truck and will be taken off the truck by the delivery driver. Minerva will recommend and may sometimes require liftgates for larger items for an additional charge. Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage please note refused due to damage on this receipt. A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt. Please note, if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck we will be unable to complete delivery.
Freight Transit Map
Freight Shipping VS Ground Delivery
Ground delivery is only available on smaller items which are able to be transported via a standard delivery truck. Ground shipments can be delivered to residential or commercial locations. Freight delivery is used for larger packages which need to be handled with care and delivered on a larger truck via a pallet. Freight deliveries typically utilize a lift gate on the rear of the truck and delivery is curbside only. It is important to track your freight delivery so you will be able to sign for the delivery and move the packages to the interior of your space. Freight delivery to a residential address (even if the business is located in a home) will incur additional costs. We recommend delivering to a commercial address whenever possible. The above map is an estimation only of business days in transit.
Ordering Multiple Items Online
Typically, larger orders of multiple items can be changed from Ground to Freight, resulting in savings. Call our Sales Team at 1-888-332-0123 to receive a quote and compare costs.
We Ship to the Following Countries
United States included Hawaii and Alaska, Canada, Mexico, and Puerto Rico
No C.O.D. Shipping
We do not ship Credit On Delivery. All purchases must be paid for 100% prior to shipping.
International Shipping Powered by
We have partnered with Bongo International to service our international customers.
At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase and then re-purchase those items from our site on your behalf. We will ship the goods to Bongo's Global Distribution Facility and they will be forwarded to your international address.