Shipping Policies

General Shipping Information

Minerva Beauty utilizes FedEx Ground and Freight services for shipping. Available services for small packages are Ground, 2 Day Air and Next Day Air. Orders for Air shipments must be placed no later than 3:00pm EST. All orders placed after 3:00pm EST between Friday and Sunday will not ship until the next business day. We recommend placing expedited orders over the phone with our sales team. All freight is delivered curbside, signature required.  We offer FedEx Freight Economy and Priority services. Priority service does not indicate any guarantees on delivery times. Transit times on the maps are only estimated point-to-point travel times within the FedEx network and do not indicate specific delivery times between Minerva Beauty and the shipment recipient. Extraordinary delivery requirements may necessitate an additional fee to the carrier. The estimated delivery time will be approximately 2-5 business days from the time of order. Standard delivery is not available to Alaska or Hawaii, however we may be able to expedite shipments upon request. During seasonal promotions and holidays, shipping may be delayed due to the heavy volume of shipments. During these periods, orders will ship on a "first come, first serve" basis. If you have any customer service questions, order status inquiries, concerns regarding defective product, assembly of furniture or product operation, please call 1-888-332-0123 and ask for the Customer Service Department. Also, Minerva does not offer the option of reconsignment on freight shipments regardless of the situtation. Please make sure your delivery address is corrrect at time of purchase. This information applies only to items that are shipped direclty from Minerva Beauty, and does not apply to items being "drop shipped" from other warehouses (Norvell, Mystic Tan, Continuum). Drop shipped items may take longer to deliver than as displayed on the transit maps.

Ground Transit Map

Ground Transit

Curbside Delivery

Curbside Delivery Service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be shipped to a local delivery terminal. The delivery terminal will call you when your item arrives to schedule a delivery appointment. Deliveries are made between the hours of 8:00 AM and 5:00 PM Monday through Friday and will be scheduled as a 4-hour window. Your item will be delivered truck and will be taken off the truck by the delivery driver. Minerva will recommend and may sometimes require liftgates for larger items for an additional charge. Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage please note refused due to damage on this receipt. A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt. Please note, if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck we will be unable to complete delivery.

Freight Transit Maps

Freight Shipping VS Ground Delivery

Ground delivery is only available on smaller items which are able to be transported via a standard delivery truck. Ground shipments can be delivered to residential or commercial locations. Freight delivery is used for larger packages which need to be handled with care and delivered on a larger truck via a pallet. Freight deliveries typically utilize a lift gate on the rear of the truck and delivery is curbside only. It is important to track your freight delivery so you will be able to sign for the delivery and move the packages to the interior of your space. Freight delivery to a residential address (even if the business is located in a home) will incur additional costs. We recommend delivering to a commercial address whenever possible. The above map is an estimation only of business days in transit.

Ordering Multiple Items Online

Typically, larger orders of multiple items can be changed from Ground to Freight, resulting in savings. Call our Sales Team at 1-888-332-0123 to receive a quote and compare costs.

We Ship Direct to the Following Countries

United States (upper 48 states) & Canada. If ordering from outside the continental US, please call our Sales Team at 1-888-332-0123.

No C.O.D. Shipping

We do not ship Credit On Delivery. All purchases must be paid for 100% prior to shipping.

No Reconsignments on Freight Deliveries

We will not offer recongnment for any freight shipments whatsoever regardless of circumstance.


Minerva Beauty Freight Shipping